I made a promise to a customer and I kept it.
It was painful. Throughout the process I was cursing, angry and near rage. Especially when one of the assemblies crumbled in my hands and I had to start a section over.
But I promised Caleb he would have a massive superhero Lego set for Christmas.
I’m talking 5 of those cellophane bags massive, the instruction book as thick as a September issue of Vogue, 743 vision-defying tiny pieces of plastic with exactly zero margin of error.
100% my fault, too. Julie told me it was an irrational customer demand. He’s only 4 years old and she made a point of dragging her fingers across the message on the box that says Ages 8+.
It took me about 6 hours over the course of 2 days to finish putting together the Batman tractor trailer with 5 action figures and 4 tactical vehicles.
Besides I spent $89.99 on it. (You can’t take about sunk cost when the customer is your kid.)
And of course it is already broken.
Point is, if you make a promise to a customer, keep it. If it’s your fault vow to never do it again. You can curse yourself and to yourself, but be smiling when you hand the finished product off to the ungrateful (unknowing) customer.
Caleb trusts me. He also knows I’m an easy mark but I’ll handle customer tantrums later.
One last thing – you know the Bad Dad in The Lego Movie? The one who wanted to Krazy Glue the whole thing to make sure the kid didn’t destroy all that hard work? He is the hero of that movie.